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This Privacy Statement is intended to inform users how Zenora collects, stores, uses, shares, and analyzes their personal data, covering all stages of data processing. This Privacy Statement applies to all types of personal data collected through all channels. Furthermore, data formats include electronic formats from the Zenora application and other online platforms, paper documents, and/or information from oral communications. By using our application, you consent to this Privacy Statement and acknowledge the processing of personal information as described herein. If you do not agree, please stop accessing our application. We may update or modify this Privacy Policy from time to time to comply with the law, follow industry best practices, or meet our evolving business needs. Any updates or modifications will be posted within the application or on our official website. By continuing to access and use the application, you will be deemed to have accepted the revised Privacy Policy in effect at the time of your access and use.
About Us
In this Privacy Policy, all references to “we,” “us,” or “our” refer to ARETEUP EDUCATION TECHNOLOGY PTY LTD, a company registered in Australia. For more information, please visit our official website at www.innerzenora.com.
Definitions
Personal data refers to any information or set of information that can identify or be used by Zenora to identify an individual or a legal entity.
What Personal Information Do We Collect?
Whenever you interact with our application, we collect your personal information in the following scenarios. This can be as simple as which pages or features you visited and which content caught your attention. We also store data related to your device (e.g., hardware model, operating system version, or unique device identifiers) or log information. This is information automatically collected in server logs when you use our application. Such information includes Internet Protocol (IP) addresses as well as device and event information, which may include crashes, system activity, browser type, browser language, and the date and time of your activities. Your personal information is provided voluntarily and with your consent. To ensure the content we provide meets your expectations, interests, and needs, we will occasionally request additional information. Furthermore, we hope you can benefit from our services. We only store this data for the period required to fulfill legal or contractual obligations, or for legitimate business purposes.
Account Registration - When you register on the Zenora application, create and update your user profile, and purchase subscription plans, we and the third parties we work with will collect the following information:
- Name, email address, gender, birthday, country, avatar, and preferences (Required)
- Payment information (processed by our third-party payment service providers; we do not store your full card details)
- Meditation records, including meditation session history, duration, frequency, and feature usage
- Mood records, including mood tracking entries and wellness journal inputs you choose to provide
- Other information you choose to provide regarding your interests, meditation experience, wellness goals, and other preferences. This information is used to personalize our services and recommend content according to your needs.
How We Use Your Information
In providing you with our services and products, we and the third parties we cooperate with will collect, store, and use your personal information for the following purposes:
- Managing your user account;
- Providing you with meditation, mindfulness, and wellness content and services;
- Providing you with technical support;
- Sending you notifications and updates regarding your subscription and app features;
- Personalizing content recommendations based on your meditation history, mood records, preferences, and wellness goals;
- Occasionally contacting you to invite you to share your views and experiences with Zenora, and publishing user reviews and ratings of our services on our application or other media channels;
- For marketing purposes, where you have consented to receive marketing communications, which may include sending you information, news, and offers regarding our services as well as third-party offers via email, telephone, and/or software tools such as WhatsApp. If you do not wish to receive marketing messages from us, you can unsubscribe by sending an email to contact@innerzenora.com or by replying “stop” on WhatsApp.
For the purposes mentioned above, we may share your information with the following third parties. Please note that any third party's use of your personal data will be subject to their own privacy policy and individual obligations under applicable data protection laws. We recommend that you carefully review any third-party privacy policies that may apply to you.
1. Possible recipients of your information include:
- Our payment service providers: (i) Stripe, (ii) Apple Pay, and (iii) Google Pay;
- Our technical service provider: Tencent Cloud. We use Tencent Cloud for data storage, log statistics and analysis to help optimize service functions and performance, and improve service quality and user experience.
2. Without your consent, we will not transfer, sell, or otherwise disclose your data to any third party for commercial purposes. To continuously improve our online services and user experience, we may use non-personally identifiable data for internal analytics and service optimization.
3. Please be advised that when you use our application, there may be third parties who collect or access some of your data without Zenora's knowledge. In this regard, we are unable to prevent them from doing so. These third parties may include cookies, local storage, and similar technologies. They collect information from our application and elsewhere on the internet to provide measurement services and targeted advertising.
How We Collect Children's Information
We take our legal obligations to protect children's privacy seriously. This application is intended for adults only. Therefore, we do not knowingly collect or retain personal information from individuals under the age of 18, and no part of the application is directed to individuals under the age of 18. If you are under 18, please do not use or access this application in any way. We will take appropriate measures to delete any personal information of persons under the age of 18.
Cookies and Similar Technologies
Our application may use cookies, local storage, and similar technologies on your device unless you disable this feature in your device settings. These technologies serve several functions: (1) saving your preferences based on your previous usage; (2) optimizing your future experience based on stored information; and (3) simplifying the login process. They also aggregate data, including usage patterns and interaction data, so that Zenora can provide better services and user experiences. Additionally, you can disable these technologies, but this may adversely affect certain features. Our application may contain links to other websites or third-party services. For your safety and right to be informed, we strongly recommend that you review the privacy statements of these websites or services, as Zenora has no control over them.
Security, Cybersecurity, and Integrity
We take reasonable precautions to protect the personal data in our custody and control. We strive to prevent data loss, misuse, unauthorized access, disclosure, alteration, and destruction. We only allow Zenora employees and subcontractors/partners who need essential access to this information to access personal data. Furthermore, we maintain physical, electronic, and procedural safeguards that comply with applicable laws to protect personal data. At Zenora, we do our best to follow industry-standard security measures. However, data shared over the internet and/or stored on servers is not 100% secure. Therefore, we cannot ensure that any personal data covered by this Privacy Statement will be absolutely secure.
Right to Access and Correct Personal Data
As a user, you have the right to access, rectify, correct, or update any of your personal data. You may also unsubscribe from mailing lists, terminate other data exchanges, and/or exercise your other rights, including objecting to our processing of your data. To exercise the above rights, please follow the instructions or use the corresponding functions within the application, or send an email to contact@innerzenora.com. We will process your request within 30 days of receipt. Please note that your personal data may appear in paper documents generated before your request and in our backup systems. Furthermore, this information will not be used by Zenora employees for any business or operational purposes. You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the relevant regulatory authority regarding our processing of your personal data.
Australian Privacy Principles
As an Australian-based company, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). These principles govern how we collect, use, disclose, and manage personal information. For more information about the APPs, you can visit the Office of the Australian Information Commissioner's website at https://www.oaic.gov.au.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us at:
ARETEUP EDUCATION TECHNOLOGY PTY LTD
Website: www.innerzenora.com
Email: contact@innerzenora.com