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Terms of Service

Zenora platform terms of service · Last updated on August 12, 2026

Last Updated: August 12, 2026

Welcome to Zenora (also referred to as “Zenora,” “the Platform,” or “we/us/our”).

Zenora is operated by ARETEUP EDUCATION TECHNOLOGY PTY LTD and provides meditation, mindfulness, wellness content, AI interaction, Zen and traditional culture content, scripture reading, and other related digital services.

Before registering, logging in, accessing, or using any Zenora product or service, please read and fully understand these Terms of Service (the “Terms”).

If you do not agree with all or any part of these Terms, please stop accessing or using Zenora.

By registering an account, logging in, browsing, purchasing a subscription, using AI features, or otherwise using Zenora, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

1. General

1.1 Scope

These Terms apply to your access to and use of Zenora through the website, mobile applications, and any other channels that we may provide in the future.

1.2 Services

Zenora may provide users with services including but not limited to:

  • Meditation and mindfulness practices;
  • Seated practice and relaxation content;
  • Meditation records and practice history;
  • Mood records and wellness journaling;
  • Personalized content recommendations;
  • AI Zen Master and other AI interaction features;
  • Zen, Eastern philosophy, and traditional culture content;
  • Scripture and classic text reading;
  • Digital cultural interactions such as online blessings;
  • I Ching and other traditional culture experiences;
  • VIP memberships and subscription services;
  • Other digital content and features introduced later.

Specific functions and services are subject to what is actually displayed in the Zenora application and on the official website.

1.3 Supplemental Rules

Some services may have separate instructions, rules, subscription terms, campaign rules, disclaimers, or privacy notices. Those materials form part of these Terms.

2. Account Registration and Use

2.1 Registration

Certain Zenora features require you to register or log in before use. During registration, we may collect information such as your name, email address, gender, date of birth, country or region, avatar, and personal preferences depending on the feature involved. How we collect, use, and protect personal information is governed by the Zenora Privacy Policy.

2.2 Account Security

You are responsible for keeping your account, password, verification codes, and other login credentials secure. You must not:

  • Sell, rent, or transfer your account to another person;
  • Share your password or verification codes with others;
  • Maliciously obtain platform benefits through multiple accounts;
  • Register or operate accounts in bulk through automation;
  • Use your account for illegal or prohibited activities.

If we reasonably believe that an account has been compromised or involves fraud, cheating, or other security risks, we may take necessary measures such as identity verification, feature restrictions, suspension of login, or account freezing.

2.3 Accuracy of Information

You should ensure that the information you provide when registering for or using Zenora is true, accurate, lawful, and valid. If that information changes, you should update it in a timely manner.

2.4 Account Deletion

You may request account deletion through Zenora features or by contacting us. Before deleting your account, please properly handle:

  • Any active subscription;
  • Membership benefits;
  • Any information you wish to keep;
  • Other account-related matters.

After account deletion, we will process your personal information in accordance with the Zenora Privacy Policy and applicable law.

3. Rules of Use

When using Zenora, you must not engage in conduct that violates applicable law, infringes the lawful rights of others, or interferes with the normal operation of the platform. This includes, without limitation:

  • Posting unlawful, fraudulent, violent, pornographic, or otherwise illegal content;
  • Infringing the privacy, personal information, reputation, or intellectual property of others;
  • Impersonating another person;
  • Maliciously spreading false information;
  • Using the platform to commit fraud;
  • Attacking, scanning, or damaging Zenora systems;
  • Distributing viruses, trojans, or other malicious code;
  • Scraping platform data without permission;
  • Circumventing membership, payment, permission, or technical protection mechanisms;
  • Using platform services for other unlawful or prohibited activities.

Depending on the circumstances, we may issue warnings, remove content, restrict features, suspend services, freeze accounts, or terminate accounts.

4. AI Zen Master and AI Services

4.1 Nature of AI Features

Some Zenora features are provided with artificial intelligence technology. AI roles on the platform, including the “AI Zen Master,” are virtual AI personas, not real natural persons or real religious figures. The AI Zen Master is not a doctor, psychologist, lawyer, investment adviser, or any other licensed professional.

4.2 AI-Generated Content

AI-generated text, suggestions, analysis, and other outputs may contain:

  • Errors;
  • Misunderstandings;
  • Omissions;
  • Inconsistencies;
  • Content that does not fit your real situation.

AI-generated content is provided only for general information exchange, cultural experience, self-reflection, and auxiliary reference. For medical, mental health, legal, financial, personal safety, or other significant matters, please consult a qualified professional.

4.3 Boundaries of AI Interaction

You should not treat the AI Zen Master as a real person, and you should not use AI interaction as a complete substitute for real human relationships or professional services. Zenora may provide prompts or impose limitations where necessary for safety and to reduce inappropriate overuse, dependency, or similar risks.

5. Meditation, Mindfulness, and Wellness Services

5.1 Nature of the Services

Meditation, seated practice, mindfulness, breathing exercises, mood tracking, and wellness content provided by Zenora are intended for general:

  • Relaxation;
  • Focus;
  • Self-awareness;
  • Habit building;
  • Wellness management.

These services do not constitute medical services.

5.2 Health Disclaimer

Zenora content does not replace professional medical diagnosis, psychotherapy, or any other healthcare service. If you experience significant physical or psychological discomfort during meditation, breathing exercises, or other practices, you should stop the relevant activity and seek professional help as appropriate.

5.3 Meditation and Mood Records

Based on your use of certain features, Zenora may record:

  • Meditation history;
  • Meditation duration;
  • Meditation frequency;
  • Feature usage data;
  • Mood records;
  • Wellness journal content;
  • Wellness goals and preferences you voluntarily provide.

This information may be used to help you review your records and to offer more personalized content recommendations. The specific handling of such information is governed by the Zenora Privacy Policy.

6. Traditional Culture Services

6.1 Zen and Classic Content

Zenora may provide Zen studies, Buddhist studies, Eastern philosophy, and classic reading content. This content is primarily intended for cultural learning, personal reading, self-reflection, and cultural exchange. AI-generated interpretations, explanations, or related content are provided only as reading aids and do not represent the formal views of any specific lineage, temple, or religious figure.

6.2 Online Blessings

Zenora's online blessing feature is a digital cultural interaction and personal wish-expression feature. It:

  • Does not guarantee that any wish will come true;
  • Does not promise any real-world outcome;
  • Should not be relied on as the basis for major real-world decisions.

6.3 I Ching and Traditional Culture Interaction

Zenora may provide I Ching and other traditional culture related content or interactive experiences. These outputs are intended mainly for cultural experience, self-reflection, and general entertainment reference. Zenora does not guarantee any ability to predict the future. Do not rely solely on such results when making important decisions involving medicine, marriage, investment, law, personal safety, or significant property interests.

7. Paid Services and Membership Subscriptions

7.1 Paid Services

Zenora may offer VIP memberships, subscription services, and other paid digital content. Membership benefits may include:

  • More AI interaction usage;
  • More meditation and mindfulness content;
  • Specific AI roles or modes;
  • Premium content;
  • Personalized features;
  • Other membership benefits displayed on relevant pages.

Actual prices, membership periods, and benefits are subject to what is shown on the purchase page.

7.2 Payment Services

Zenora may process payments through third-party providers, including but not limited to:

  • Stripe;
  • Apple Pay;
  • Google Pay;
  • In-app purchases provided through the Apple App Store;
  • Other lawful payment channels supported by Zenora in the future.

Third-party payment providers may be governed by their own service agreements and privacy policies. Zenora does not store your full bank card details.

7.3 Auto-Renewal

Some membership services may renew automatically. Before subscribing, please carefully review:

  • Subscription price;
  • Subscription period;
  • Renewal price;
  • Billing timing;
  • Auto-renewal rules;
  • Cancellation methods.

You may cancel auto-renewal through the relevant payment platform or the methods shown in Zenora. After cancellation, you will generally continue to enjoy the benefits you have already paid for until the current subscription period ends.

7.4 Refunds

Refunds for digital content, memberships, and other online services depend on the purchase channel, service performance status, third-party payment platform rules, and applicable law. Transactions made through Apple, Stripe, or other third-party channels may also be subject to those channels' refund policies. Nothing in these Terms excludes or limits any consumer rights you may have under applicable law.

8. Third-Party Services

To provide Zenora services, we may use third-party services. These may currently include:

Payment Services

  • Stripe;
  • Apple Pay;
  • Google Pay.

Technical Services

Zenora may use Tencent Cloud for:

  • Data storage;
  • Log statistics;
  • Data analysis;
  • System performance optimization;
  • Other technical infrastructure services.

How third parties process personal data is governed by their own privacy policies and applicable data protection laws.

9. Personal Information and Privacy

Zenora values the protection of personal information and privacy. How we collect, store, use, share, and analyze personal data is set out in the Zenora Privacy Policy. Subject to that policy and applicable law, you may request to:

  • Access personal data;
  • Correct personal data;
  • Update personal data;
  • Object to certain types of processing;
  • Unsubscribe from marketing messages;
  • Exercise other lawful data subject rights.

You may contact us at: contact@innerzenora.com

10. Minors

Zenora is intended for adults only. If you are under 18 years old, please do not register for, access, or use Zenora. We do not knowingly collect or retain personal information from persons under 18. If we discover that an account belongs to a person under 18, we may terminate the relevant account or services and process related personal information in accordance with applicable law and the Zenora Privacy Policy.

11. Intellectual Property

The software, product design, interface design, logos, trademarks, text, images, audio, video, code, and other content protected by intellectual property rights on Zenora are owned by the Zenora operator or the relevant rights holders.

Without lawful authorization, no one may:

  • Copy;
  • Modify;
  • Sell;
  • Re-license;
  • Commercially distribute;
  • Mirror;
  • Scrape in bulk;
  • Otherwise infringe related intellectual property rights.

For content uploaded by users, the lawful rights generally remain with the user or original rights holder. To provide necessary platform functions, you authorize Zenora to store, process, display, and transmit the content you voluntarily submit to the extent necessary for providing the service.

12. Service Changes and Interruptions

Due to the technical nature of internet products, Zenora may adjust or temporarily interrupt services because of:

  • System maintenance;
  • Product upgrades;
  • Network failure;
  • Cloud service exceptions;
  • Third-party service failures;
  • Cyberattacks;
  • Power or communication failures;
  • Natural disasters;
  • Governmental or regulatory requirements;
  • Other circumstances beyond reasonable control.

We will take reasonable steps to restore service. To improve user experience, security, or product capabilities, we may add, adjust, or discontinue certain features from time to time.

13. Limitation of Liability

Zenora will make reasonable efforts to ensure that services are stable, secure, and reliable, but internet transmission and server storage cannot be absolutely secure. Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law. You are responsible for reasonably using the information and services provided by Zenora and for independently determining whether AI content, cultural content, meditation content, and other information are suitable for you.

14. Australian Privacy Protection

Zenora's operator is registered in Australia. Matters related to personal information processing are governed by the Zenora Privacy Policy. Zenora's privacy management follows applicable Australian privacy laws, including:

  • Privacy Act 1988 (Cth); and
  • Australian Privacy Principles (APPs).

If you have questions about the way we handle personal information, you may contact us using the contact details provided by Zenora. For privacy-related matters, users may also lodge complaints with the Office of the Australian Information Commissioner (OAIC) or another competent authority in accordance with applicable law.

15. Miscellaneous

15.1 Severability

If any provision of these Terms is held invalid, unlawful, or unenforceable, the remaining provisions will remain in effect.

15.2 Updates to the Terms

We may update these Terms due to changes in law, product functionality, operational needs, or industry practice. Updated Terms will be published in the Zenora application or on the official website. Where an update materially affects your rights, we will provide notice through reasonable means.

15.3 Governing Law and Dispute Resolution

The governing law, jurisdiction, and dispute resolution method applicable to these Terms shall be subject to the final official version of Zenora's Terms of Service and applicable law.

16. Contact Us

If you have any questions, complaints, or requests regarding these Terms, your Zenora account, or related services, you may contact us through:

ARETEUP EDUCATION TECHNOLOGY PTY LTD
Product Name: Zenora
Official Website: www.innerzenora.com
Email: contact@innerzenora.com

These Terms of Service were last updated on August 12, 2026.